Shipping & Delivery Policy

At Sarah & O'Connor, we strive to process and deliver every order as efficiently and accurately as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Order Processing Time

All orders are subject to processing and verification before shipment.

Orders are typically processed within:

1–3 business days

Processing includes:

  • Order verification

  • Payment confirmation

  • Quality control checks

  • Packaging preparation

  • Transfer to our fulfillment and shipping partners

Orders are generally not processed on weekends or public holidays.

During periods of high demand, promotional campaigns, seasonal sales, or unforeseen circumstances, processing times may be extended.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Time

After shipment, estimated delivery times are generally:

1–7 business days

Actual delivery times may vary depending on:

  • Delivery destination

  • Carrier performance

  • Local postal services

  • Customs inspections

  • National holidays

  • Weather conditions

  • Transportation disruptions

Delivery estimates are provided as guidelines only and are not guaranteed delivery dates.

Sarah & O'Connor cannot be held responsible for delays caused by circumstances outside our reasonable control.

3. Shipping Origin and Fulfillment

To reduce unnecessary waste, improve operational efficiency, and minimize environmental impact, many products are shipped directly from our trusted international fulfillment partners and suppliers.

As a result:

  • Products may be shipped from international fulfillment centers.

  • Orders may arrive in separate packages when multiple suppliers are involved.

  • Delivery schedules may vary depending on product availability and destination country.

Certain international shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by local authorities.

Any such charges are the responsibility of the customer unless otherwise required by applicable law.

4. Shipping Costs

Shipping costs are calculated during checkout and may vary based on:

  • Delivery destination

  • Package weight

  • Product dimensions

  • Selected shipping method

  • Promotional offers or discounts

The total shipping cost will be displayed before payment is completed.

Any applicable customs duties, import taxes, or governmental fees are generally not included in shipping charges unless explicitly stated otherwise.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Customers are responsible for monitoring their shipment using the tracking information provided.

Tracking updates may take several days to appear after dispatch, depending on the carrier and destination.

Customers should regularly review tracking information to stay informed about:

  • Delivery progress

  • Delivery attempts

  • Customs clearance updates

  • Collection point notifications

  • Required actions by the carrier

If a shipment is redirected to a pickup location, parcel locker, collection center, or local post office, it is the customer's responsibility to collect the package within the timeframe specified by the carrier.

Failure to collect a shipment may result in the package being returned, destroyed, or deemed abandoned by the shipping carrier.

6. Delivery Issues and Customer Support

If your order experiences unusual delays or delivery-related issues, please contact us before initiating:

  • Chargebacks

  • Payment disputes

  • Refund claims through payment providers

We are committed to assisting customers and resolving shipping concerns whenever possible.

For assistance, please contact:

Info@saroconnor.com

Our support team will investigate the matter with the carrier and provide updates where available.

7. Delivery Responsibility

A shipment is considered successfully delivered when the tracking information provided by the carrier indicates delivery to the shipping address supplied during checkout.

Once a package is marked as delivered by the carrier:

  • Responsibility for the package transfers to the customer.

  • Sarah & O'Connor cannot guarantee recovery of lost or stolen packages.

  • Claims regarding missing deliveries may require cooperation with local postal services, carriers, or authorities.

Customers are encouraged to verify delivery locations, neighbors, reception desks, parcel lockers, and local collection points before reporting a missing package.

8. Shipping Address Accuracy

Customers are solely responsible for providing accurate shipping information.

Please carefully review all shipping details before completing your order.

If an address correction is required, customers must contact:

Info@saroconnor.com

within 24 hours of placing the order.

While we will make every reasonable effort to update shipping information, address changes cannot be guaranteed once an order has entered processing or has been shipped.

Sarah & O'Connor is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

9. Force Majeure and Unforeseen Delays

Delivery times may be affected by circumstances beyond our control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Customs inspections

  • Government restrictions

  • Transportation disruptions

  • Labor strikes

  • Supply chain interruptions

  • Public health emergencies

  • Carrier operational delays

In such circumstances, delivery estimates may be extended without creating liability for Sarah & O'Connor.

10. Contact Information

For shipping questions, tracking assistance, address corrections, or delivery concerns, please contact:

Sarah & O'Connor
Email: Info@saroconnor.com