Terms & Conditions

These Terms & Conditions govern the use of the website, products, and services offered by Sarah & O'Connor. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.

If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.

1. Applicability

These Terms & Conditions apply to all visitors, users, customers, and purchasers of products sold through Sarah & O'Connor.

By placing an order through our website, you confirm that:

  • You have read and understood these Terms & Conditions.

  • You are legally capable of entering into binding agreements.

  • The information you provide during checkout is accurate and complete.

Sarah & O'Connor reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this page with a revised effective date.

2. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, pricing, and availability information displayed on our website are accurate and up to date.

However:

  • Product colors may vary slightly due to differences in monitor settings, lighting conditions, and device displays.

  • Product measurements may have minor variations due to manufacturing tolerances.

  • Images are provided for illustrative purposes and may differ slightly from the final product.

  • Typographical errors, pricing mistakes, and unintentional inaccuracies may occasionally occur.

Sarah & O'Connor reserves the right to correct any errors, inaccuracies, or omissions without prior notice.

No rights may be derived from obvious errors or mistakes displayed on the website.

3. Orders and Payments

All orders are subject to acceptance and availability.

An order is considered confirmed only after successful payment has been received and verified.

We reserve the right to:

  • Refuse or cancel orders at our discretion.

  • Limit quantities purchased.

  • Decline orders suspected of fraud, abuse, or unauthorized activity.

Available payment methods may vary depending on your country or region.

Customers are responsible for ensuring that their selected payment method is available and valid at the time of purchase.

In the event of payment authorization issues, processing delays, or suspected fraudulent transactions, orders may be suspended or canceled.

4. Processing and Delivery

Order Processing

Orders are typically processed within:

1–3 business days

Processing times may increase during periods of high demand, promotional events, holidays, or unforeseen operational circumstances.

Shipping Time

After dispatch, estimated delivery times are generally:

1–7 business days

Actual delivery times may vary depending on:

  • Destination country

  • Local postal services

  • Customs inspections

  • Public holidays

  • Weather conditions

  • Carrier-related delays

International Fulfillment

Many products are shipped directly from our trusted fulfillment partners and suppliers.

As a result:

  • International shipments may be subject to customs inspections.

  • Import duties, taxes, or customs fees may apply depending on local regulations.

  • Customers are responsible for any charges imposed by their local authorities unless otherwise stated.

Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.

Shipping delays outside our reasonable control do not constitute grounds for order cancellation, refund requests, or compensation claims.

5. Returns, Refunds, and Cancellations

Our Return & Refund Policy forms an integral part of these Terms & Conditions.

Customers should review the Return & Refund Policy before making a purchase.

Because orders are processed quickly and often transferred directly to fulfillment partners, cancellation requests may not be possible once processing has begun.

Customers agree to contact Sarah & O'Connor first before initiating:

  • Payment disputes

  • Chargebacks

  • Claims through payment providers

We are committed to resolving customer concerns fairly and efficiently whenever possible.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Sarah & O'Connor shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Delays caused by third-party carriers

  • Customs-related delays

  • Events beyond our reasonable control

Our total liability for any claim arising from a purchase shall never exceed the amount paid for the specific product giving rise to the claim.

Where tracking information confirms successful delivery to the shipping address provided by the customer, Sarah & O'Connor shall not be responsible for lost, stolen, misplaced, or undelivered packages.

Customers are solely responsible for providing accurate shipping information.

7. Intellectual Property Rights

All content available on the Sarah & O'Connor website, including but not limited to:

  • Text

  • Product descriptions

  • Graphics

  • Images

  • Logos

  • Branding

  • Website design

  • Layouts

  • Videos

  • Marketing materials

is protected by intellectual property laws and remains the exclusive property of Sarah & O'Connor or its licensors.

No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission.

Unauthorized use may result in legal action.

8. Customer Complaints Procedure

Customer satisfaction is important to us.

If you have a complaint regarding a product, order, delivery, or service, please contact:

Info@saroconnor.com

To help us resolve your issue efficiently, please include:

  • Your order number

  • A detailed explanation of the issue

  • Clear photographs where applicable

For complaints relating to product quality, sizing, damage, defects, or incorrect items, supporting photographs are required.

We aim to respond to all customer inquiries within 5 business days.

9. Force Majeure

Sarah & O'Connor shall not be held responsible for delays, failures, or interruptions caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather conditions

  • Government actions

  • Strikes or labor disputes

  • Transportation disruptions

  • Supply chain interruptions

  • Customs delays

  • Pandemics or public health emergencies

  • Cyberattacks or technical failures

During such events, our obligations may be suspended for the duration of the disruption.

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable laws of the European Union and the jurisdiction in which Sarah & O'Connor operates.

Any disputes arising from these Terms & Conditions shall first be addressed through good-faith negotiations between the customer and Sarah & O'Connor.

Where a dispute cannot be resolved amicably, it shall be submitted to the competent court having jurisdiction, unless mandatory consumer protection laws provide otherwise.

Nothing in these Terms & Conditions limits any statutory consumer rights that cannot legally be excluded under applicable law.

11. Contact Information

For questions regarding these Terms & Conditions, please contact:

Sarah & O'Connor
Email: Info@saroconnor.com